Careers >> Iowa Relay Outreach Coordinator
Iowa Relay Outreach Coordinator
Title:Iowa Relay Outreach Coordinator
ID:1287 - IA
Location:Des Moines, IA preferred
Application Deadline:Open until filled
Division:   Relay

Reports to:  State Outreach Manager

Position summary:  This full-time position is responsible for coordinating and implementing outreach activities designed to promote Telecommunication Relay Services (TRS) and Captioned Telephone Service (CapTel®) for Relay Iowa.  The position requires independent travel throughout the state of Iowa.

Essential functions:

• Provides education and guidance to residential, commercial, instructional and public sectors within the community about Relay Iowa

• Works closely with Telecommunications Access Iowa (TAI) and conducts joint outreach activities throughout the year

• Develops Annual Outreach Plan designed to promote Relay Iowa

• Plans and implements innovative outreach activities and marketing programs that support the Annual Outreach Plan

• Facilitates awareness and stimulates involvement in targeted communities (Deaf, Hard of Hearing, Deaf-Blind, and Speech Difficulties) to increase the use of relay services in Iowa

• Coordinates and conducts demonstrations, presentations, exhibits, and training programs for prospective customers regarding Relay Iowa

• Gathers customer feedback and shares feedback with Hamilton Relay Management toward the goal of improving products and the effectiveness of the services offered

• Coordinates marketing needs with Hamilton Marketing

• Promotes the program through participating in regional events, conferences, association meetings, and etc

• Participates in scheduled Outreach meetings, Iowa Dual Party Relay Council Meetings, Outreach Activities and Hamilton Marketing Summits

Other responsibilities:
• Travels to current and potential customer locations as needed

• Stays abreast of technological changes occurring in the relay industry

• Stresses quality in all work situations

• Performs other work related duties as assigned

Education, Experience and Skills:

Education and Experience:

• Bachelor’s degree and two or more years of experience in the design and implementation of public outreach, public relations or related marketing experience are required

• Experience in the telecommunication field, Traditional Relay Service or Captioned Telephone Service is a strong plus


• Excellent presentation skills

• Experience in public relations activities

• Ability to develop effective outreach and educational campaigns

• Ability to confidently communicate (oral & written) with a wide variety of audiences

• Ability to plan, schedule and execute multiple projects

• Ability to understand and follow directions

• Strong analytical and interpersonal skills

• Ability to work beyond normal business hours (evenings and weekends)

• Capacity  to develop and maintain effective working relationships with Relay Administrator, organizations within the public, private and non-profit sectors

• Knowledge of and ability to understand various communication modes used by current and potential relay users

• Familiarity with the user communities that could benefit from relay services:

o Community People with Speech Difficulties
o Senior Community
o Hard of Hearing Community
o Deaf Community

• Able to travel alone

• Hold a valid driver’s license

• Ability to lift up to 50 lbs

• Individuals who are Deaf or Hard of Hearing are encouraged to apply
This opening is closed and is no longer accepting applications
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