Careers >> Virginia Captioned Telephone Outreach Service Coordinator
Virginia Captioned Telephone Outreach Service Coordinator
Summary
Title:Virginia Captioned Telephone Outreach Service Coordinator
ID:1613
Location:Richmond, VA
Application Deadline:05/03/2018
Description
Reports to:  Regional Outreach Manager

Position summary: Responsible for coordinating and implementing outreach activities designed to promote Captioned Telephone Relay Service (CapTel®). Office is located in Richmond, Virginia at the Virginia Department for the Deaf and Hard of Hearing (VDDHH).
  
Essential functions:
• Provides education and guidance to residential, commercial, instructional, and public sectors within the community about relay services.
• Works closely with the State Relay Administrator and Virginia Department for the Deaf and Hard of Hearing (VDDHH) including its Technical Assistance Program (TAP) and conducts joint outreach activities throughout the year. 
• Develops annual outreach plan designed to promote relay services.
• Plans and implements innovative outreach activities that support the annual outreach plan.
• Facilitates awareness and stimulates involvement in targeted communities (Deaf, Hard of Hearing, Deaf-Blind, individuals who have difficulty speaking, senior citizens, and Spanish speaking individuals) to increase the awareness of relay services.
• Coordinates and conducts demonstrations, presentations, exhibits, and training programs regarding relay services for prospective customers including businesses, agencies, and organizations. 
• Gathers and shares customer feedback with Hamilton Relay management with the goal of improving products and the effectiveness of the services offered. 
• Promotes the program through participation in regional events, conferences, association meetings, etc. 
• Participates in Outreach meetings, Virginia Relay Advisory Council (VRAC) meetings, Outreach activities and marketing summits. 
 
Other responsibilities:
• Travel is significant in this position.
• Stays abreast of technological changes occurring the relay industry. 
• Stresses quality in all work situations. 
• Ability and willingness to work non-standard hours as needed, including evenings and weekends. 
• Performs other work-related duties as assigned. 
 
Education and Experience:
• Bachelor’s degree and two or more years of experience in the design and implementation of public outreach, public relations or related marketing experience are required.
• Experience in the telecommunication field, Traditional Relay Service or Captioned Telephone Service is preferred.

Skills:
• Excellent presentation skills
• Experience in public relations activities
• Ability to communicate fluently through the use of American Sign Language preferred.
• Excellent English writing skills.
• Ability to plan, schedule and execute multiple projects.
• Ability to understand and follow directions
• Capacity to develop and maintain effective working relationships with Relay Administrator, organizations within the public, private and non-profit sectors
• Knowledge of and ability to understand various communication modes used by current and potential relay users
• Familiarity with the user communities that could benefit from relay services:
   - Senior Community
    -Hard of Hearing Community
    -People with Speech Difficulties
    -Deaf Community
    -DeafBlind Community
    -Spanish Speaking Community 
• Ability and willingness to travel alone.
• Be able to lift up to 50 lbs
• Possess a valid driver's license.
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