Careers >> Bench Technician/Internet Troubleshooter
Bench Technician/Internet Troubleshooter
Title:Bench Technician/Internet Troubleshooter
ID:1361 - NE
Location:Aurora, NE
Application Deadline:Open until filled
Reports to:  Business Line Manager

Position summary:  Installs, modifies, and makes repairs to personal computer hardware and software systems.  This person will be responsible for answering and/or troubleshooting customer questions and service issues in a help desk environment.  Provides customer service and sales support for Internet, Telephone, Cobalt TV and assists customers with service selection and enrollment. 

Essential functions:

• Troubleshoots and then resolves hardware and software problems on personal and business computers in a timely manner.

• Provides help desk assistance to subscribers, and perspective subscribers including set up, use and troubleshooting both over the phone and in person.

• Assists walk-in customers with sales and service for Internet, Telephone, Cobalt TV and Hamilton Information Systems service/product offerings.

• Assists in the compilation and maintenance of help desk, infrastructure and inventory documentation.

• Clearly documents customer interactions including service bills, trouble tickets and customer inquiries.

• Assists with documentation and data entry necessary for the creation of service bills.

• Creates and maintains documentation on how to perform all duties and functions required of this position.

• Performs similar work related duties as assigned.

Physical requirements:

• Ability to lift and move a minimum of 20 pounds.

• Ability to manipulate and use hand tools.

• Ability to hear and see both auditory and visual commands from customers, supervisors and co-workers.

Preferred education, experience, and skills:

• Associate's degree (A.A.S.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

• A+ Certification or equivalent knowledge would be helpful.

• Experience with all major operating systems, networking and with network troubleshooting preferred.

• Strong user level experience in the operation of computers and accompanying computer programs, particularly in an internet environment.

• Ability to organize and prioritize work and meet deadlines.

• Ability to read, write, speak, and understand English well.

• Strong analytical and interpersonal skills.
This opening is closed and is no longer accepting applications
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