Position title:  Maryland Relay Captioned Telephone Outreach Coordinator
 
Department:  Relay
 
Reports to:  State Outreach Manager
 
Position summary: This full-time position is responsible for coordinating and implementing outreach activities designed to promote CapTel service and increase the number of customers served by Maryland Relay.  Individual will devote 100% of their time to Maryland Relay and is required to travel throughout the state of Maryland.
 
Essential functions:
 

• Provides education and guidance to residential, commercial, instructional and public sectors within the community about Maryland Relay  (specifically Captioned Telephone services)
• Works closely with Maryland Relay Telecommunications Access of Maryland (TAM) Public Relations Officer to coordinate outreach efforts in the state. In addition, will be required to participate in weekly meetings with TAM staff. Individual is required to participate in one-hundred fifty (150) outreach events per contract year as directed by Maryland Relay TAM Public Relations Officer. The majority of the events will take place in the Baltimore/Washington area, although events will occur across the State of Maryland (requiring travel) and will often require work beyond normal business hours
• Develops Annual Outreach Plan designed to promote Maryland Relay
• Plans and implements innovative outreach activities and marketing programs that support the Annual Outreach Plan
• Facilities awareness and stimulates involvement in target communities (Senior Citizens and Hard of Hearing) to increase the use of relay services in the State of Maryland
• Coordinates and conducts demonstrations, presentations and training across Maryland for businesses, residents, and organizations 
• Gathers customer feedback and shares it with Hamilton Relay Management toward the goal of improving the effectiveness of the products and services offered
• Promotes the program through participating in regional events, conference, association meetings, etc.
• Participates in scheduled Outreach meetings, Governor Advisory Board for Telephone Relay (GABTR) meetings, Outreach Activities and Marketing Summits
• Office  located in Baltimore at Maryland Relay office

Other responsibilities:
 

• Travels extensively across the State of Maryland
• Stresses quality in all work situations
• Stays abreast of technological changes occurring in the relay industry
• Ability to work evenings and weekends as needed
• Performs other work related duties as assigned

Preferred Education, Experience and Skills:
 

• Bachelor’s degree and two or more years of experience in the design and implementation of public outreach, public relations or related marketing experience are required
• Experience in the telecommunication field, Traditional Relay Service or Captioned Telephone Service is a strong plus
• Excellent presentation skills
• Experience in public relations activities
• Ability to develop effective outreach and educational campaigns
• Ability to confidently communicate (oral & written) with a wide variety of audiences
• Ability to plan, schedule and execute multiple projects
• Ability to understand and follow directions
• Strong analytical and interpersonal skills
• Capacity to develop and maintain effective working relationships with Maryland Relay TAM staff, organizations within the public, private and non-profit sectors
• Knowledge of and ability to understand various communication modes used by current and potential relay users
• Familiarity with the user communities that could benefit from relay services:
  • Senior Community
  • Hard of Hearing Community
• Able to travel alone
• Be able to lift up to 50 lbs
• Individuals who are deaf or hard of hearing are encouraged to apply