Careers >> Technical Specialist I
Technical Specialist I
Title:Technical Specialist I
ID:1417 - NE
Location:Grand Island, NE
Application Deadline:Open until filled
Reports to:  Business Line Manager

Position summary:  Builds, installs, configures, troubleshoots and repairs PCs, printers, switches and routers.  Interacts with and provides technical support to commercial and retail customers.

Essential functions:

• Installs and configures hardware components such as routers, switches, cabling, monitors and printers.

• Loads specified operating systems and applications onto computers.

• Configures workstation operating systems and software to specifications and customer requirements.

• Verifies correct system operation for workstations and related peripherals.

• Responds to client inquiries about systems operation to diagnose system hardware, software, spyware, virus and operator issues.

• Assists with various front office functions such as receipt of customer payments, processing service tickets, etc.

• Assists with network and phone system cabling.

• Provides phone support for Internet and basic PC operation.

• Troubleshoots, diagnoses and resolves hardware and software problems.

• Works with end users to identify PC related issues and explain methods to avoid replicating similar issues.

• Coordinates activities with help desk, network services, or other information systems groups.

• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

• Performs other work related duties as assigned.

Physical requirements:

• Ability to lift and move a minimum of 25 pounds regularly and up to 50 pounds on occasion.

• Ability to manipulate and use hand tools.

• Ability to travel to and from local customer sites on a regular basis.

• Ability to stand, crouch and kneel for long periods of time.

• Ability to climb ladders and stairs on a regular basis.

• Ability to hear and see auditory and visual commands and signals from computer, telephony and other electronic equipment.

Education, experience, and skills:

• Possess strong problem solving skills.

• A+ and other industry technical certifications such as CCNA, MCSA or E or equivalent knowledge would be helpful.

• Basic understanding and experience with all major operating systems.
• Basic understanding of troubleshooting of routers, PCs and Internet in a LAN/WAN environments.

• Ability to read, write and speak English fluently.

• Ability to effectively present information and respond to questions from managers, clients and coworkers.

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Possess valid driver’s license and be able to travel to client sites without restriction.

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