Technical Specialist I
Summary
Title: | Technical Specialist I |
---|---|
ID: | 1417 - NE |
Location: | Grand Island, NE |
Application Deadline: | Open until filled |
Description
Reports to: Business Line Manager
Position summary: Builds, installs, configures, troubleshoots and repairs PCs, printers, switches and routers. Interacts with and provides technical support to commercial and retail customers.
Essential functions:
• Installs and configures hardware components such as routers, switches, cabling, monitors and printers.
• Loads specified operating systems and applications onto computers.
• Configures workstation operating systems and software to specifications and customer requirements.
• Verifies correct system operation for workstations and related peripherals.
• Responds to client inquiries about systems operation to diagnose system hardware, software, spyware, virus and operator issues.
• Assists with various front office functions such as receipt of customer payments, processing service tickets, etc.
• Assists with network and phone system cabling.
• Provides phone support for Internet and basic PC operation.
• Troubleshoots, diagnoses and resolves hardware and software problems.
• Works with end users to identify PC related issues and explain methods to avoid replicating similar issues.
• Coordinates activities with help desk, network services, or other information systems groups.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Performs other work related duties as assigned.
Physical requirements:
• Ability to lift and move a minimum of 25 pounds regularly and up to 50 pounds on occasion.
• Ability to manipulate and use hand tools.
• Ability to travel to and from local customer sites on a regular basis.
• Ability to stand, crouch and kneel for long periods of time.
• Ability to climb ladders and stairs on a regular basis.
• Ability to hear and see auditory and visual commands and signals from computer, telephony and other electronic equipment.
Education, experience, and skills:
• Possess strong problem solving skills.
• A+ and other industry technical certifications such as CCNA, MCSA or E or equivalent knowledge would be helpful.
• Basic understanding and experience with all major operating systems.
• Basic understanding of troubleshooting of routers, PCs and Internet in a LAN/WAN environments.
• Ability to read, write and speak English fluently.
• Ability to effectively present information and respond to questions from managers, clients and coworkers.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Possess valid driver’s license and be able to travel to client sites without restriction.
Position summary: Builds, installs, configures, troubleshoots and repairs PCs, printers, switches and routers. Interacts with and provides technical support to commercial and retail customers.
Essential functions:
• Installs and configures hardware components such as routers, switches, cabling, monitors and printers.
• Loads specified operating systems and applications onto computers.
• Configures workstation operating systems and software to specifications and customer requirements.
• Verifies correct system operation for workstations and related peripherals.
• Responds to client inquiries about systems operation to diagnose system hardware, software, spyware, virus and operator issues.
• Assists with various front office functions such as receipt of customer payments, processing service tickets, etc.
• Assists with network and phone system cabling.
• Provides phone support for Internet and basic PC operation.
• Troubleshoots, diagnoses and resolves hardware and software problems.
• Works with end users to identify PC related issues and explain methods to avoid replicating similar issues.
• Coordinates activities with help desk, network services, or other information systems groups.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Performs other work related duties as assigned.
Physical requirements:
• Ability to lift and move a minimum of 25 pounds regularly and up to 50 pounds on occasion.
• Ability to manipulate and use hand tools.
• Ability to travel to and from local customer sites on a regular basis.
• Ability to stand, crouch and kneel for long periods of time.
• Ability to climb ladders and stairs on a regular basis.
• Ability to hear and see auditory and visual commands and signals from computer, telephony and other electronic equipment.
Education, experience, and skills:
• Possess strong problem solving skills.
• A+ and other industry technical certifications such as CCNA, MCSA or E or equivalent knowledge would be helpful.
• Basic understanding and experience with all major operating systems.
• Basic understanding of troubleshooting of routers, PCs and Internet in a LAN/WAN environments.
• Ability to read, write and speak English fluently.
• Ability to effectively present information and respond to questions from managers, clients and coworkers.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Possess valid driver’s license and be able to travel to client sites without restriction.
This opening is closed and is no longer accepting applications