Careers >> Technical Specialist I
Technical Specialist I
Summary
Title:Technical Specialist I
ID:1417 - NE
Location:Grand Island, NE
Application Deadline:Open until filled
Description
Reports to:  Business Line Manager

Position summary:  Builds, installs, configures, troubleshoots and repairs PCs, printers, switches and routers.  Interacts with and provides technical support to commercial and retail customers.

Essential functions:

• Installs and configures hardware components such as routers, switches, cabling, monitors and printers.

• Loads specified operating systems and applications onto computers.

• Configures workstation operating systems and software to specifications and customer requirements.

• Verifies correct system operation for workstations and related peripherals.

• Responds to client inquiries about systems operation to diagnose system hardware, software, spyware, virus and operator issues.

• Assists with various front office functions such as receipt of customer payments, processing service tickets, etc.

• Assists with network and phone system cabling.

• Provides phone support for Internet and basic PC operation.

• Troubleshoots, diagnoses and resolves hardware and software problems.

• Works with end users to identify PC related issues and explain methods to avoid replicating similar issues.

• Coordinates activities with help desk, network services, or other information systems groups.

• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

• Performs other work related duties as assigned.

Physical requirements:

• Ability to lift and move a minimum of 25 pounds regularly and up to 50 pounds on occasion.

• Ability to manipulate and use hand tools.

• Ability to travel to and from local customer sites on a regular basis.

• Ability to stand, crouch and kneel for long periods of time.

• Ability to climb ladders and stairs on a regular basis.

• Ability to hear and see auditory and visual commands and signals from computer, telephony and other electronic equipment.

Education, experience, and skills:

• Possess strong problem solving skills.

• A+ and other industry technical certifications such as CCNA, MCSA or E or equivalent knowledge would be helpful.

• Basic understanding and experience with all major operating systems.
 
• Basic understanding of troubleshooting of routers, PCs and Internet in a LAN/WAN environments.

• Ability to read, write and speak English fluently.

• Ability to effectively present information and respond to questions from managers, clients and coworkers.

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Possess valid driver’s license and be able to travel to client sites without restriction.


 
This opening is closed and is no longer accepting applications
ApplicantStack powered by Swipeclock
Copyright 2024 Hamilton Telecommunications. All rights reserved. Powered by ApplicantStack™ Hiring Automation Software