Hamilton Relay is looking for an Outreach Coordinator. This full-time position is responsible for coordinating and implementing outreach activities designed to promote Telecommunications Relay Service (TRS) and increase the number of customers served by Maryland Relay.  The individual will devote 100% of their time to Maryland Relay and is required to travel throughout the state of Maryland. Office is located in Baltimore at Maryland Relay/ Telecommunications Access of Maryland (TAM) office.

This position:

• Provides education and guidance to residential, commercial, instructional and public sectors within the community about Maryland Relay (specifically TRS services but cross trained with information for Captioned Telephone Relay Services and Maryland Accessible Telecommunications program).
• Ability to sign fluently to ensure complete communication with Maryland Relay users who are deaf.
• Works closely with Maryland Relay/ Telecommunications Access of Maryland (TAM) Public Relations Officer to coordinate outreach efforts in the state. In addition, will be required to participate in weekly meetings with TAM staff. Individual is required to participate in up to one-hundred fifty (150) outreach events per contract year as directed by Maryland Relay TAM Public Relations Officer. The majority of the events will take place in the Baltimore/Washington area, although events will occur across the State of Maryland and will often require work beyond normal business hours (evenings and weekends).
• Develops annual outreach plan designed to promote Maryland Relay.
• Plans and implements innovative outreach activities that support the annual outreach plan.
• Facilitates awareness and stimulates involvement in target communities (Deaf, Hard of Hearing, , DeafBlind , individuals who have difficulty speaking, senior citizens, and Spanish speaking individuals) to increase the awareness of relay services offered within the State of Maryland.
• Coordinates and conducts demonstrations, presentations, exhibits, and training across Maryland for businesses, residents, and organizations.
• Gathers and shares customer feedback with Hamilton Relay management with the goal of improving products and the effectiveness of the products and services offered.
• Promotes the program through participating in regional events, conferences, association meetings, etc.
• Participates in scheduled outreach meetings, Governor Advisory Board for Telephone Relay (GABTR) meetings, outreach activities and marketing summits.

What else do you need to know about this position:

• Travels extensively across the State of Maryland
• Stresses quality in all work situations
• Stays abreast of technological changes occurring in the relay industry
• Ability and willingness to work non-standard hours as needed.
• Performs other work-related duties as assigned

The person we are looking for will have:

• Bachelor’s degree and two or more years of experience in the design and implementation of public outreach, public relations or related marketing experience are required.
• Experience in the telecommunication field, Traditional Relay Service or Captioned Telephone Service is preferred.
• Communicates fluently through the use of American Sign Language.
• Excellent presentation skills.
• Experience in public relations activities.
• Ability to develop effective outreach and educational campaigns.
• Ability to confidently communicate (oral and written) with a wide variety of audiences.
• Ability to plan, schedule and execute multiple projects.
• Ability to understand and follow directions.
• Capacity to develop and maintain effective working relationships with Maryland Relay TAM staff, Maryland Captioned Telephone Relay Outreach Coordinator, organizations within the public, private and non-profit sectors.
• Knowledge of and ability to understand various communication modes used by current and potential relay users.
• Familiarity with the user communities that could benefit from relay services:
  • Hard of Hearing Community
  • Deaf Community
  • People with Speech Difficulties
  • DeafBlind Community  
• Be able to lift up to 50 lbs.
• Possess a valid driver’s license.
• Ability and willingness to travel alone.