Position summary: This position is responsible for translating calls to and from the speech and hearing impaired. All calls must be translated accurately and all call content must be held in strict confidence.
• Translate effectively between American Sign Language and English for relay calls.
• Translate relay calls accurately, quickly and without deliberate alteration of the messages.
• Utilize the “team” approach with relay operators to provide consumers with accurate, timely and effective communication.
• Enters and reads type written text on a standard computer monitor and keyboard.
• Adheres to strict confidentiality rules and standards.
• Works a variety of shifts.
• Learns and adheres to proper Relay procedures.
• Sees situations from the relay user’s point of view.
• Acts in a pleasant and patient manner at all times when dealing with relay users.
• Understands directions and information given by the relay user.
• Uses common sense approaches to handling situations.
• Uses “down time” to review procedures and languages, and to construct tools to help understand and reference procedures and languages.
• Offers solutions and options when presenting problems or concerns to supervisors.
• Handles crisis and emotional upset in a professional manner.
• Resolves conflict directly, quickly and completely and discuss unpleasant issues with courtesy and tact.
• Assists with the development of State and Federal reports including FCC Re-Certification Applications.
• Stresses quality in all work situations.
• Arrives on time to all scheduled shifts.
• Works well without constant supervision.
• Volunteers for extra hours when needed.
• Actively participates in training events including Relay Operator meetings and seminars offered by the company.
• Performs other work-related duties as assigned.
Preferred education, experience, and skills:
• Must be 18 years of age or older.
• Associate’s Degree in Deaf Education Studies from a college or university; or three to five years related sign language interpreter experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as procedure manuals, safety rules, and operating and maintenance instructions.
• Proficient in the understanding and use of American Sign Language (ASL).
• Possess a comprehensive understanding of Deaf Culture.
• Ability to translate between American Sign Language and English.
• Excellent written and oral/manual communication skills.
• Ability to pass a written certification test administered by the company.