Careers >> Service Department Representative
Service Department Representative
Summary
Title:Service Department Representative
ID:1640
Location:Aurora, NE
Application Deadline:Open until filled
Description
Reports to: Outside Plant Manager

Position summary: Compiles and maintains records of outside plant transactions and office duties, performing a wide variety of clerical duties and utilizing knowledge of systems and procedures. 

Essential functions:
• Gives information concerning plant records, subscribers records and to other plant personnel.
• Receives, distributes and dispatches trouble tickets and service orders for cable television and outside plant personnel.
• Tabulates and posts data into Innovative Systems Elation for billing purposes and Apmax voicemail system.
• Wire and implement new orders for the digital switch and Calix blades.
• Answer telephones and routine questions for inside and outside plant or routes calls to appropriate staff members.
• Determine method of parcel shipment, utilizing knowledge of shipping procedures.

Other responsibilities:  
• Copies data and compiles records and reports:  sends copies of completed records to area installers.
• May wire central office main frame for outside plant personnel.
• Package items into containers, using spacers, fillers and protective padding.
• Orders parts and supplies for various types of telephones, telephone cable, and television cable.
• Performs other work related duties as assigned.

Physical requirements:
• Ability to climb ladders and stairs on a regular basis.
• Ability to hear and see both auditory and visual commands from superiors and co-workers.

Preferred education, experience, and skills:
• Ability to use office equipment such as computer, copier, fax machine, and multi-extension telephone.
• Strong verbal, organizational and interpersonal skills.
• Ability to read, write and speak English well.
• Basic understanding and knowledge of telecommunications.
• Hold valid Nebraska drivers license.
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