Careers >> Relay Nevada Outreach Coordinator
Relay Nevada Outreach Coordinator
Title:Relay Nevada Outreach Coordinator
ID:1444 - NV
Location:Reno or Las Vegas, NV
Application Deadline:Open until filled
Reports to:  Regional Outreach Manager

Position summary:  Responsible for coordinating and implementing outreach activities designed to promote Telecommunication Relay Services and Captioned Telephone Relay Service (CapTel®).

Essential functions:

• Provides education and guidance to residential, commercial, instructional, and public sectors within the community about relay services.

• Works closely with the regulatory body and the telecommunications equipment distribution programs and conducts joint outreach activities throughout the year.

• Develops annual outreach plan designed to promote relay services.

• Plans and implements innovative outreach activities that support the annual outreach plan.

• Facilitates awareness and stimulates involvement in targeted communities (Deaf, Hard of Hearing, Deaf-Blind, individuals who have difficulty speaking, senior citizens, or Spanish) to increase the awareness of relay services.

• Coordinates and conducts demonstrations, presentations, exhibits, and training programs regarding relay services for prospective customers including businesses, agencies, and organizations.

• Gathers and shares customer feedback with Hamilton Relay management with the goal of improving products and the effectiveness of the services offered.  

• Promotes the program through participation in regional events, conference association meetings, etc.

• Participates in outreach meetings, advisory council meetings, outreach activities and marketing summits.

Other responsibilities:

• Travel is a significant role in this position.

• Stays abreast of technological changes occurring in the relay industry.
• Stresses quality in all work situations.

• Ability and willingness to work non-standard hours as needed.

• Performs other work-related duties as assigned.

Education, experience, and skills:

• Bachelor’s degree and two or more years of experience in the design and implementation of public outreach, public relations, or related marketing experience are required.

• Experience in the telecommunications field or Telecommunications Relay Service is preferred.


• Excellent presentation skills.
• Experience in public relations activities.

• Ability to communicate fluently through the use of American Sign Language (recommended).

• Excellent English writing skills.

• Ability to develop effective outreach and educational campaigns.

• Ability to confidently communicate (oral and written) with a wide variety of audiences.

• Ability to plan, schedule and execute multiple projects.

• Ability to understand and follow directions.

• Capacity to develop and maintain effective working relationships with the regulatory body, organizations within the public, private, and non-profit sectors.

• Knowledge of and ability to understand various communication modes used by current and potential relay users.

• Familiarity with the communities that could benefit from relay service:
o People with Speech Difficulties
o Senior Community
o Hard of Hearing Community
o Deaf Community
o DeafBlind Community
• Ability to lift up to 50 lbs.

• Possess a valid driver’s license.

• Ability and willingness to travel alone.
This opening is closed and is no longer accepting applications
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