Relay Nevada Outreach Coordinator
Summary
| Title: | Relay Nevada Outreach Coordinator |
|---|---|
| ID: | 1444 - NV |
| Location: | Reno or Las Vegas, NV |
| Application Deadline: | Open until filled |
Description
Reports to: Regional Outreach Manager
Position summary: Responsible for coordinating and implementing outreach activities designed to promote Telecommunication Relay Services and Captioned Telephone Relay Service (CapTel®).
Essential functions:
• Provides education and guidance to residential, commercial, instructional, and public sectors within the community about relay services.
• Works closely with the regulatory body and the telecommunications equipment distribution programs and conducts joint outreach activities throughout the year.
• Develops annual outreach plan designed to promote relay services.
• Plans and implements innovative outreach activities that support the annual outreach plan.
• Facilitates awareness and stimulates involvement in targeted communities (Deaf, Hard of Hearing, Deaf-Blind, individuals who have difficulty speaking, senior citizens, or Spanish) to increase the awareness of relay services.
• Coordinates and conducts demonstrations, presentations, exhibits, and training programs regarding relay services for prospective customers including businesses, agencies, and organizations.
• Gathers and shares customer feedback with Hamilton Relay management with the goal of improving products and the effectiveness of the services offered.
• Promotes the program through participation in regional events, conference association meetings, etc.
• Participates in outreach meetings, advisory council meetings, outreach activities and marketing summits.
Other responsibilities:
• Travel is a significant role in this position.
• Stays abreast of technological changes occurring in the relay industry.
• Stresses quality in all work situations.
• Ability and willingness to work non-standard hours as needed.
• Performs other work-related duties as assigned.
Education, experience, and skills:
• Bachelor’s degree and two or more years of experience in the design and implementation of public outreach, public relations, or related marketing experience are required.
• Experience in the telecommunications field or Telecommunications Relay Service is preferred.
Skills:
• Excellent presentation skills.
• Experience in public relations activities.
• Ability to communicate fluently through the use of American Sign Language (recommended).
• Excellent English writing skills.
• Ability to develop effective outreach and educational campaigns.
• Ability to confidently communicate (oral and written) with a wide variety of audiences.
• Ability to plan, schedule and execute multiple projects.
• Ability to understand and follow directions.
• Capacity to develop and maintain effective working relationships with the regulatory body, organizations within the public, private, and non-profit sectors.
• Knowledge of and ability to understand various communication modes used by current and potential relay users.
• Familiarity with the communities that could benefit from relay service:
o People with Speech Difficulties
o Senior Community
o Hard of Hearing Community
o Deaf Community
o DeafBlind Community
• Ability to lift up to 50 lbs.
• Possess a valid driver’s license.
• Ability and willingness to travel alone.
Position summary: Responsible for coordinating and implementing outreach activities designed to promote Telecommunication Relay Services and Captioned Telephone Relay Service (CapTel®).
Essential functions:
• Provides education and guidance to residential, commercial, instructional, and public sectors within the community about relay services.
• Works closely with the regulatory body and the telecommunications equipment distribution programs and conducts joint outreach activities throughout the year.
• Develops annual outreach plan designed to promote relay services.
• Plans and implements innovative outreach activities that support the annual outreach plan.
• Facilitates awareness and stimulates involvement in targeted communities (Deaf, Hard of Hearing, Deaf-Blind, individuals who have difficulty speaking, senior citizens, or Spanish) to increase the awareness of relay services.
• Coordinates and conducts demonstrations, presentations, exhibits, and training programs regarding relay services for prospective customers including businesses, agencies, and organizations.
• Gathers and shares customer feedback with Hamilton Relay management with the goal of improving products and the effectiveness of the services offered.
• Promotes the program through participation in regional events, conference association meetings, etc.
• Participates in outreach meetings, advisory council meetings, outreach activities and marketing summits.
Other responsibilities:
• Travel is a significant role in this position.
• Stays abreast of technological changes occurring in the relay industry.
• Stresses quality in all work situations.
• Ability and willingness to work non-standard hours as needed.
• Performs other work-related duties as assigned.
Education, experience, and skills:
• Bachelor’s degree and two or more years of experience in the design and implementation of public outreach, public relations, or related marketing experience are required.
• Experience in the telecommunications field or Telecommunications Relay Service is preferred.
Skills:
• Excellent presentation skills.
• Experience in public relations activities.
• Ability to communicate fluently through the use of American Sign Language (recommended).
• Excellent English writing skills.
• Ability to develop effective outreach and educational campaigns.
• Ability to confidently communicate (oral and written) with a wide variety of audiences.
• Ability to plan, schedule and execute multiple projects.
• Ability to understand and follow directions.
• Capacity to develop and maintain effective working relationships with the regulatory body, organizations within the public, private, and non-profit sectors.
• Knowledge of and ability to understand various communication modes used by current and potential relay users.
• Familiarity with the communities that could benefit from relay service:
o People with Speech Difficulties
o Senior Community
o Hard of Hearing Community
o Deaf Community
o DeafBlind Community
• Ability to lift up to 50 lbs.
• Possess a valid driver’s license.
• Ability and willingness to travel alone.
This opening is closed and is no longer accepting applications
