Apply for Customer Service Representative

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Summary
Title:Customer Service Representative
ID:3860
Location:Gibbon, NE
Application Deadline:Open until filled
Contact Information
* First Name:
* Last Name:
* Address 1:
* City:
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* State:
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Application Information
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Job Description - Customer Service Representative
Please review the job description
* Position summary: Provides professional customer service, troubleshooting and technical assistance. Handles new customer orders and service requests regarding Internet, Telephone, and Cobalt TV services. Responsible for daily customer payments and bank deposits. Ensures each customer receives excellent customer service and proactively seeks opportunities to cross-sell Hamilton services.

Essential functions:
• Professionally answers inbound calls for Business Office, Internet, Cobalt TV and Telephone service.
• Professionally and courteously assists walk-in and drive-thru customers.
• Handles customer payments and ensures all daily deposits for Nedelco, Inc. and Hamilton Telecommunication companies are handled properly.
• Balances cashier drawer and is responsible for payment and cash handling.  
• Troubleshoots for Internet, Cobalt TV and Telephone inquiries.
• Demonstrates and discusses services with customers and assists customers with purchasing equipment including computers, phones, routers and other products sold by Hamilton.
• Recognizes needs of customers and shares information on products and services that will be of benefit to them.
• Regularly provides status updates to supervisors regarding progress towards final completions of tasks, needs for material or needs for assistance.  
• Processes Hamilton write off recoveries and charge offs and cash adjustments
• Assists in sending out customer monthly bills and payment reminders. Processes internal bills.
• Works with inter-office, outgoing and incoming mail.  Mails outgoing checks from Hamilton companies.

Other responsibilities:
• Follows all appropriate processes and procedures.
• Stresses quality in all work situations.
• Performs similar work-related duties as assigned.

Preferred education, experience, and skills:
• High school education or equivalent.
• Ability to use office equipment such as computers, copiers, fax machines, and multi-extension telephones.
• Ability to organize and prioritize work and meet deadlines.
• Strong analytical, interpersonal and communication skills to facilitate working in a team centered environment.
• Ability to read, write, speak and understand English well.

I have read the above job description and understand the job requirements.
Yes   No
Hamilton General Application
APPLICANT NOTE
This application form is intended for use in evaluating your qualifications for employment. This is not an employment contract. Please answer all appropriate questions completely and accurately. False or misleading statements during an interview or on this form are grounds for terminating the application process, or if discovered after employment, terminating employment.

All qualified applicants will receive consideration without regard to any protected status. Hamilton Telecommunications is an equal opportunity employer.

POSITION INFORMATION
* When would you be available to begin work?
* What category would you prefer?
  
  
  
* What schedules are you available?
Weekdays
Weekends
Evenings
Nights
Overtime

EDUCATION
* Select highest grade level completed
7   8   9   10   11   12   13   14   15   16   16+

  School Name City / State Dates Diploma / Degree
High School  
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Other

JOB RELATED INFORMATION
* Have you been given a job description or had the requirements explained to you?
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* Do you understand these requirements?
Yes   No
* Can you perform the requirements of this job with or without reasonable accommodation?
With   Without
If with, how would you perform the tasks, and with what accommodation(s)?
* Are you authorized to work in this country for any employer?
Yes   No
* Have you worked for Hamilton Telecommunications in the past?
Yes   No
If yes, what division and when?
* Have you ever been convicted of a felony??
Yes   No
If yes, please explain?


Please list any additional skills, licenses or certificates you possess which are job related or which you feel may be of value to our company.

EMPLOYMENT HISTORY
Please summarize work experience, starting with your present or most recent employer. Answer all questions completely (any omission may disqualify you from consideration).

EMPLOYER 1

Dates Employed Employer Name & Address Employer Phone
From:
*

To:
*
*

*
*
Job Title Supervisor Name & Title May we Contact?
*
*

*
*
Yes
No
Responsibilities Reason for Leaving Salary/Hourly Rate (MA residents do not answer)
*
*
Start:
*

End:
*
May we contact you at work?  
*
Yes   No
  

EMPLOYER 2

Dates Employed Employer Name & Address Employer Phone
From:

To:
Job Title Supervisor Name & Title May we Contact?

Yes
No
Responsibilities Reason for Leaving Salary/Hourly Rate (MA residents do not answer)
Start:

End:

EMPLOYER 3

Dates Employed Employer Name & Address Employer Phone
From:

To:
Job Title Supervisor Name & Title May we Contact?

Yes
No
Responsibilities Reason for Leaving Salary/Hourly Rate (MA residents do not answer)
Start:

End:

REFERENCES
Include only those individuals familiar with your work abilities. Do not include relatives.

1.Name:  Years Known:
 Address:  City:
 State:  Zip Code:
 Telephone Number:  Relationship:
 
2.Name:  Years Known:
 Address:  City:
 State:  Zip Code:
 Telephone Number:  Relationship:
 
3.Name:  Years Known:
 Address:  City:
 State:  Zip Code:
 Telephone Number:  Relationship:

ADDITIONAL COMMENTS
Please provide any additional comments below:

AUTHORIZATION AND RELEASE
I hereby certify that the information provided in this application is true, correct and complete. I authorize investigation of all statements contained in this application and I release from liability all persons, companies and corporations supplying such information and agree to indemnify Hamilton Telecommunications against any liability which might result from making such investigation. I fully understand that misrepresentation or omission of facts on this application or other required documents is cause for denial of employment or dismissal if I am employed.

I understand that an offer of employment is contingent upon my ability to establish employment eligibility under the Immigration Reform and Control Act of 1986.

I understand that no contract of employment is created by this application, or by policies and procedures of Hamilton Telecommunications. I agree to comply with the policies and procedures of Hamilton Telecommunications. I understand my employment can be terminated, at the option of either the company or myself.

I have read the above statements. I understand them and I agree with them as conditions of possible employment.

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