Apply for Relay Outreach Coordinator

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Title:Relay Outreach Coordinator
Application Deadline:Open until filled
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Job Description - Outreach Coordinator
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* Position summary:  Responsible for coordinating and implementing outreach activities designed to promote Telecommunication Relay Services and Captioned Telephone Relay Services. Requires significant travel.

Essential functions:
• Provides education and guidance to residential, commercial, instructional, and public sectors within the community about relay services.
• Works closely with the regulatory body and the telecommunications equipment distribution programs and conducts joint outreach activities throughout the year.
• Develops annual outreach plan designed to promote relay services.
• Plans and implements innovative outreach activities that support the annual outreach plan.
• Facilitates awareness and stimulates involvement in targeted communities (Deaf, Hard of Hearing, DeafBlind, individuals who have difficulty speaking, senior citizens, and Spanish speaking individuals) to increase the awareness of relay services.
• Coordinates and conducts demonstrations, presentations, exhibits, and training programs regarding relay services for prospective customers including businesses, agencies, and organizations.
• Gathers and shares customer feedback with Hamilton Relay management with the goal of improving products and the effectiveness of the services offered.  
• Promotes Hamilton programs and campaigns through participation in local, regional and national events, conferences, association meetings, and B2B (business-to-business) field visits.
• Participates in outreach meetings, advisory council meetings, outreach activities and marketing summits.
• Implements and monitors programs/projects as directed by management, and sees the programs/projects through to completion.

Other responsibilities:
• Travel is significant in this position.
• Stays abreast of technological changes occurring in the relay industry.
• Stresses quality in all work situations.
• Ability and willingness to work non-standard hours as needed, including evenings and weekends.
• Performs other work-related duties as assigned.

Preferred education, experience, and skills:
Education and Experience:

• Bachelor’s degree and two or more years of experience in the design and implementation of public outreach, public relations, or related marketing experience are required.

• Experience in the telecommunications field, Telecommunications Relay Service or Captioned Telephone Service is a strong plus.

• Excellent presentation skills.
• Experience in public relations activities.
• Excellent English writing skills.
• Knowledge of software such as CRM programs, Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft Power Point.
• Ability to develop effective outreach and educational campaigns.
• Ability to confidently communicate (oral and written) with a wide variety of audiences.
• Ability to plan, schedule, organize and execute multiple projects.
• Ability to understand and follow directions.
• Capacity to develop and maintain effective working relationships with the regulatory body, organizations within the public, private, and non-profit sectors.
• Knowledge of and ability to understand various communication modes used by current and potential relay users.
• Familiarity with the communities that could benefit from services Hamilton offers:
o Hard of Hearing Community
o Senior Community
o People with Speech Difficulties
o Deaf Community
o DeafBlind Community
o Spanish Speaking Community
• Ability to communicate fluently through the use of American Sign Language (recommended).

I have read the above job description and understand the job requirements.
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Application Form
This application form is intended for use in evaluating your qualifications for employment. This is not an employment contract. Please answer all appropriate questions completely and accurately. False or misleading statements during an interview or on this form are grounds for terminating the application process, or if discovered after employment, terminating employment.

All qualified applicants will receive consideration without regard to any protected status. Hamilton Telecommunications is an equal opportunity employer.

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* Do you understand these requirements?
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* Can you perform the requirements of this job with or without reasonable accommodation? If with, how would you perform the tasks, and with what accommodation(s)??
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* Are you authorized to work in this country for any employer?
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* Have you worked for Hamilton Telecommunications in the past?
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Please summarize work experience, starting with your present or most recent employer. Answer all questions completely (any omission may disqualify you from consideration).


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Please provide any additional comments below:

I hereby certify that the information provided in this application is true, correct and complete. I authorize investigation of all statements contained in this application and I release from liability all persons, companies and corporations supplying such information and agree to indemnify Hamilton Telecommunications against any liability which might result from making such investigation or from providing any information to any employer or potential employer. I fully understand that misrepresentation or omission of facts on this application or other required documents is cause for denial of employment or dismissal if I am employed.

I understand that an offer of employment is contingent upon my ability to establish employment eligibility under the Immigration Reform and Control Act of 1986.

I understand that no contract of employment is created by this application, or by policies and procedures of Hamilton Telecommunications. I agree to comply with the policies and procedures of Hamilton Telecommunications.I understand my employment can be terminated at any time with or without notice or cause, at the option of either the company or myself.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

I have read the above statements. I understand them and I agree with them as conditions of possible employment.

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