Apply for Relay Project Manager - Hamilton Telecommunications

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Apply for Relay Project Manager

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Summary
Title:	Relay Project Manager
ID:	3899
Company:	Hamilton Relay
Location:	Remote
Application Deadline:	01/04/2026

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Job Description - Relay Project Manager

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* Position summary: The Relay Project Manager provides leadership and oversight for the Relay Project Coordinators while managing a variety of complex administrative and technical work in support of relay division projects. This position ensures effective planning, coordination, and execution of projects, including contract transitions and process improvement initiatives. The Relay Project Manager collaborates closely with the Director of Account Management & Compliance and the Relay State Programs Manager to align project activities with organizational goals and compliance objectives.

Essential functions:
• Provides direct supervision, leadership, and development to the Relay Project Coordinators on the account management team, ensuring they have the resources, guidance, and support to achieve their goals and objectives.
• Oversees workload allocation and monitors progress to ensure timely, accurate deliverables.
• Fosters professional development for team members through coaching and mentorship.
• Oversees aspects project management activities for Relay division initiatives, including contract transitions and process optimization, applying recognized methodologies.
• Assembles and leads cross-functional teams; establishes timelines, tracks milestones, and resolves issues proactively.
• Delivers comprehensive reporting on project status, budgets, and outcomes to management and stakeholders.
• Implements and organizes all new and existing forms, processes, etc. in central repositories and/or knowledge bases.
• Assists in the preparation and completion of recurring reports for Hamilton Relay TRS and Captioned Telephone to support internal leadership and external regulatory compliance.
• Collaborates with the Director of Account Management & Compliance and the Relay State Programs Manager to align project execution with compliance objectives.
• Develops internal and external communications and presentations for a variety of internal and external meetings and other key stakeholders.
• Continuously evaluates processes to identify efficiencies and implements best practices.
• Ensures quality and accountability across all deliverables.
• Pursues ongoing professional development and shares expertise with team members through training and mentorship.

Other responsibilities:
• Ability and willingness to work non-standard hours as needed.
• Performs other work-related duties as assigned.

Preferred education, experience, and skills:
• Associate or bachelor’s degree in business administration or related field, or equivalent years of related work experience.
• Five years of work experience in project management or process improvement work, preferably in the field of telecommunications relay services.
• Demonstrated management or supervisory experience with the ability to lead, coach, and develop team members effectively.
• PMI certification(s) (e.g. CAPM, PMP, PMI-ACP) a plus.

Required:
• Possess strong interpersonal and customer service skills.
• Highly motivated and results driven.
• Ability to work independently and as part of a team.
• Ability to organize and prioritize work as well as balance competing priorities.
• Excellent written, analytical, and oral presentation skills.
• Proficient utilization of a variety of software tools including MS Excel, Word, Power Point, and SharePoint.
• Possess a valid driver’s license.
• Ability and willingness to travel independently.

I have read the above job description and understand the job requirements.

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Hamilton General Application

APPLICANT NOTE

This application form is intended for use in evaluating your qualifications for employment. This is not an employment contract. Please answer all appropriate questions completely and accurately. False or misleading statements during an interview or on this form are grounds for terminating the application process, or if discovered after employment, terminating employment.

All qualified applicants will receive consideration without regard to any protected status. Hamilton Telecommunications is an equal opportunity employer.

POSITION INFORMATION

* When would you be available to begin work?

* What category would you prefer?

Full-Time

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EDUCATION

	School Name	City / State	Dates	Diploma / Degree
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JOB RELATED INFORMATION

* Have you been given a job description or had the requirements explained to you?

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* Do you understand these requirements?

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* Can you perform the requirements of this job with or without reasonable accommodation?

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If with, how would you perform the tasks, and with what accommodation(s)?

* Are you authorized to work in this country for any employer?

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* Have you worked for Hamilton Telecommunications in the past?

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If yes, what division and when?

* Have you ever been convicted of a felony??

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If yes, please explain?

Please list any additional skills, licenses or certificates you possess which are job related or which you feel may be of value to our company.

EMPLOYMENT HISTORY

Please summarize work experience, starting with your present or most recent employer. Answer all questions completely (any omission may disqualify you from consideration).

EMPLOYER 1

Dates Employed	Employer Name & Address	Employer Phone
From: * To: *	* *	*
Job Title	Supervisor Name & Title	May we Contact?
*	* *	* Yes No
Responsibilities	Reason for Leaving	Salary/Hourly Rate (MA residents do not answer)
*	*	Start: * End: *
May we contact you at work?
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EMPLOYER 2

Dates Employed	Employer Name & Address	Employer Phone
From: To:
Job Title	Supervisor Name & Title	May we Contact?
		Yes No
Responsibilities	Reason for Leaving	Salary/Hourly Rate (MA residents do not answer)
		Start: End:

EMPLOYER 3

Dates Employed	Employer Name & Address	Employer Phone
From: To:
Job Title	Supervisor Name & Title	May we Contact?
		Yes No
Responsibilities	Reason for Leaving	Salary/Hourly Rate (MA residents do not answer)
		Start: End:

REFERENCES

Include only those individuals familiar with your work abilities. Do not include relatives.

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2.	Name:	Years Known:
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3.	Name:	Years Known:
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ADDITIONAL COMMENTS

Please provide any additional comments below:

AUTHORIZATION AND RELEASE

I hereby certify that the information provided in this application is true, correct and complete. I authorize investigation of all statements contained in this application and I release from liability all persons, companies and corporations supplying such information and agree to indemnify Hamilton Telecommunications against any liability which might result from making such investigation. I fully understand that misrepresentation or omission of facts on this application or other required documents is cause for denial of employment or dismissal if I am employed.

I understand that an offer of employment is contingent upon my ability to establish employment eligibility under the Immigration Reform and Control Act of 1986.

I understand that no contract of employment is created by this application, or by policies and procedures of Hamilton Telecommunications. I agree to comply with the policies and procedures of Hamilton Telecommunications. I understand my employment can be terminated, at the option of either the company or myself.

I have read the above statements. I understand them and I agree with them as conditions of possible employment.

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