Apply for Help Desk Technician

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Summary
Title:Help Desk Technician
ID:3839
Location:Aurora, Nebraska
Application Deadline:Open until filled
Contact Information
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Job Description - Help Desk Technician
Please review the job description
* Position summary: Provides professional customer service along with a wide range of technical support and troubleshooting for Internet connectivity and Cobalt TV support. The technician will work with customers on Fiber, DSL, and Wireless Internet; Managed Wi-Fi; modems, routers, PCs; business and home networking, and other activities pertaining to installing and maintaining Hamilton services.  Will handle new customer orders and service requests regarding Internet, Telephone, and Cobalt TV services. Ensures each customer receives excellent customer service and proactively seeks opportunities to cross-sell Hamilton services. This position works in the Business Office located in Aurora, NE.

Essential functions:
• Professionally answers inbound calls for Business Office, Internet, Cobalt TV and Telephone service.
• Troubleshoots and handles help desk phone calls for Internet-connectivity issues and questions about hardware and software use to diagnose or repair systems.  Will answer the initial call for support working to resolve each issue in a responsive and timely manner.  
• Utilizes Hamilton systems to facilitate Internet service installations, troubleshooting resolution and complete resolution for issues in a responsive and timely manner.  
• Effectively gathers and communicates relevant information and responds to questions to and from a variety of people possessing various levels of technical knowledge.  
• Demonstrates and discusses services with customers and assists customers with purchasing equipment including computers, phones, routers and other products sold by Hamilton.
• Recognizes needs of customers and shares information on products and services that will be of benefit to them.
• Regularly provides status updates to supervisors regarding progress towards final completions of tasks, needs for material or needs for assistance.

Other responsibilities:
• Performs other work-related duties as assigned.

Physical requirements:
• Ability to lift and move a minimum of 25 pounds regularly and up to 50 pounds on occasion.
• Ability to manipulate and use hand tools, computer keyboards and other items requiring dexterity.
• Ability to travel to and from local customer sites on a regular basis.
• Ability to stand, crouch and kneel for long periods of time.
• Ability to climb stairs and ladders and work at heights above ground.
• Ability to hear and see auditory and visual commands and signals from computer, telephony and other electronic equipment.

Education, experience, and skills:
• High School graduate with additional related technical training or experience.  
• Experience with internet connectivity and user configuration, related equipment, installation, diagnostics, troubleshooting and repair.
• Possess strong problem-solving skills.
• Ability to interpret an extensive variety of technical instructions in written or diagram form.
• Must possess excellent interpersonal and communication skills – verbal and written.
• Possess self-starting, self-motivated mindset with the ability to work issues through to completion, while seeking assistance from support staff as needed.
• Must possess a valid Nebraska Driver’s License.

I have read the above job description and understand the job requirements.
Yes   No
Hamilton General Application
APPLICANT NOTE
This application form is intended for use in evaluating your qualifications for employment. This is not an employment contract. Please answer all appropriate questions completely and accurately. False or misleading statements during an interview or on this form are grounds for terminating the application process, or if discovered after employment, terminating employment.

All qualified applicants will receive consideration without regard to any protected status. Hamilton Telecommunications is an equal opportunity employer.

POSITION INFORMATION
* When would you be available to begin work?
* What category would you prefer?
  
  
  
* What schedules are you available?
Weekdays
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Overtime

EDUCATION
* Select highest grade level completed
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  School Name City / State Dates Diploma / Degree
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JOB RELATED INFORMATION
* Have you been given a job description or had the requirements explained to you?
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* Do you understand these requirements?
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* Can you perform the requirements of this job with or without reasonable accommodation?
With   Without
If with, how would you perform the tasks, and with what accommodation(s)?
* Are you authorized to work in this country for any employer?
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* Have you worked for Hamilton Telecommunications in the past?
Yes   No
If yes, what division and when?
* Have you ever been convicted of a felony??
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If yes, please explain?


Please list any additional skills, licenses or certificates you possess which are job related or which you feel may be of value to our company.

EMPLOYMENT HISTORY
Please summarize work experience, starting with your present or most recent employer. Answer all questions completely (any omission may disqualify you from consideration).

EMPLOYER 1

Dates Employed Employer Name & Address Employer Phone
From:
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To:
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*
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Job Title Supervisor Name & Title May we Contact?
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*

*
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Responsibilities Reason for Leaving Salary/Hourly Rate (MA residents do not answer)
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Start:
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End:
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EMPLOYER 2

Dates Employed Employer Name & Address Employer Phone
From:

To:
Job Title Supervisor Name & Title May we Contact?

Yes
No
Responsibilities Reason for Leaving Salary/Hourly Rate (MA residents do not answer)
Start:

End:

EMPLOYER 3

Dates Employed Employer Name & Address Employer Phone
From:

To:
Job Title Supervisor Name & Title May we Contact?

Yes
No
Responsibilities Reason for Leaving Salary/Hourly Rate (MA residents do not answer)
Start:

End:

REFERENCES
Include only those individuals familiar with your work abilities. Do not include relatives.

1.Name:  Years Known:
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 State:  Zip Code:
 Telephone Number:  Relationship:
 
2.Name:  Years Known:
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3.Name:  Years Known:
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ADDITIONAL COMMENTS
Please provide any additional comments below:

AUTHORIZATION AND RELEASE
I hereby certify that the information provided in this application is true, correct and complete. I authorize investigation of all statements contained in this application and I release from liability all persons, companies and corporations supplying such information and agree to indemnify Hamilton Telecommunications against any liability which might result from making such investigation. I fully understand that misrepresentation or omission of facts on this application or other required documents is cause for denial of employment or dismissal if I am employed.

I understand that an offer of employment is contingent upon my ability to establish employment eligibility under the Immigration Reform and Control Act of 1986.

I understand that no contract of employment is created by this application, or by policies and procedures of Hamilton Telecommunications. I agree to comply with the policies and procedures of Hamilton Telecommunications. I understand my employment can be terminated, at the option of either the company or myself.

I have read the above statements. I understand them and I agree with them as conditions of possible employment.

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