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Summary
Title:Bilingual Communication Assistant - Relay Operator
ID:3893
Company:Hamilton Relay
Location:Columbus, GA
Application Deadline:N/A
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Job Description - Bilingual Relay Operator
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* Position summary:  Responsible for relaying English and Spanish text telephone and voice telephone calls to and from people who may be deaf, hard of hearing or have difficulty speaking.

Essential functions:
• Conveys messages of all types to Text Telephone users from voice users and vice versa.
• Enters and reads type written text on a standard computer monitor and keyboard.
• Types accurately while keeping pace with the voice party.
• Relays calls in a conversational manner using voice inflection, speech patterns, tone of voices, and user intent.
• Understands directions and information given by the relay user.
• Gives concise and accurate information to the relay user.
• Monitors technical issues on calls and reports to appropriate staff.
• Attends job-related meetings and trainings.
• Uses “down time” to review procedures and languages, and to construct tools to help understand and reference procedures and languages.
• Learns, utilizes, and adheres to proper Hamilton procedures.
• Signs and abides by the Hamilton Relay Service Confidentiality Agreement, even after employment has ended.

Other responsibilities:
• Perform other similar work-related duties as assigned.

Preferred education, experience, and skills:
• Must be 18 years of age or older.
• High school diploma or equivalent is required.
• Ability to type, in English and Spanish, a minimum of 60 words per minute with 95% accuracy.
• Knowledge of English and Spanish language structure and content, including the meaning and spelling of words, rules of composition, and grammar.
• Ability to communicate effectively in English and Spanish through reading, writing, speaking and listening.
• Strong communications skills, including verbal, written and interpersonal, and the ability to read and interpret information on a standard computer monitor.
• Strong voice abilities and qualities- ability to speak with clear enunciation.
• Excellent spelling and vocabulary.
• Calm and relaxed demeanor.
• Comfortable and familiar with computers and new technology.
• Positive work attitude.

Physical requirements: While performing the duties of this job, the employee is regularly required to use these abilities for extended periods of time:
• Sit, hear, and talk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
• Specific vision abilities required include the ability to visually read text in a high-speed environment in order to quickly review text for accuracy in real time.
• Strong voice qualities - ability to speak quickly with clear enunciation.

I have read the above job description and understand the job requirements.
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Language
* Are you bilingual in English and Spanish?
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Application
Applicant Note
This application form is intended for use in evaluating your qualifications for employment. This is not an employment contract. Please answer all appropriate questions completely and accurately. False or misleading statements during an interview or on this form are grounds for terminating the application process, or if discovered after employment, terminating employment.
All qualified applicants will receive consideration without regard to any protected status. Hamilton Telecommunications is an equal opportunity employer.
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Authorization and Release
I hereby certify that the information provided in this application is true, correct and complete. I authorize investigation of all statements contained in this application and I release from liability all persons, companies and corporations supplying such information and agree to indemnify Hamilton Telecommunications against any liability which might result from making such investigation. I fully understand that misrepresentation or omission of facts on this application or other required documents is cause for denial of employment or dismissal if I am employed.
I understand that an offer of employment is contingent upon my ability to establish employment eligibility under the Immigration Reform and Control Act of 1986.
I understand that no contract of employment is created by this application, or by policies and procedures of Hamilton Telecommunications. I agree to comply with the policies and procedures of Hamilton Telecommunications. I understand my employment can be terminated, at the option of either the company or myself.
I have read the above statements. I understand them and I agree with them as conditions of possible employment.

I agree that this form may be electronically signed and agree that my typed signature is the same as a handwritten signature for the purposes of validity, enforceability, and admissibility.
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