* Position summary: Analyzes, diagnoses, and resolves complex network problems for commercial and retail clients. Recommends and implements corrective solutions to be applied to network hardware or software. Requires knowledge of a wide range of network hardware and software.
Essential functions:•	Consults with commercial and retail clients to understand technical needs and issues and advises clients with effective solutions.
•	Provides pre- and post-sale technical solutions for both hardware and software.  Assists with the related service/hardware quotation and delivers said output to clients.
•	Installs and configures hardware components such as servers, storage, routers, switches, cabling, monitors and printers.
•	Loads specified operating systems and applications onto computers.
•	Configures server and workstation operating systems and software to specifications and customer requirements.
•	Verifies correct operation of servers, workstations, networks and related peripherals.
•	Responds to client inquiries about systems operation to diagnose system hardware, software, spyware, virus and operator issues.
•	Assists with various front office functions such as receipt of customer payments, processing service tickets, etc.
•	Assists with network and phone system cabling.
•	Provides phone support for Internet and basic PC operation.
•	Troubleshoots, diagnoses, and resolves hardware and software problems.
•	Works with end users to identify network and PC related issues and explain methods to avoid replicating similar issues.
•	Coordinates activities with help desk, network services, or other information systems groups.
•	Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
•	Sells or assists in the sale of HIS services to prospective clients. 
Other responsibilities:•	Possess the willingness and desire to stay current with existing and emerging technologies.
•	Performs other work-related duties as assigned.
Physical requirements:•	Ability to lift and move a minimum of 25 pounds regularly and up to 50 pounds on occasion.
•	Ability to manipulate and use hand tools.
•	Ability to travel to and from local customer sites on a regular basis.
•	Ability to stand, crouch and kneel for long periods of time.
•	Ability to climb ladders and stairs on a regular basis.
•	Ability to hear and see auditory and visual commands and signals from computer, telephony and other electronic equipment.
Education, experience, and skills:•	3+ years of directly rated work experience required.
•	Possess strong problem-solving skills.
•	A+ and other industry technical certifications such as CCNA, MCSA or E or equivalent knowledge preferred.
•	Medium to advanced understanding and experience with Microsoft Windows operating systems. 
•	Medium to advanced understanding of troubleshooting procedures for routers, servers, PCs and Internet in a LAN/WAN environments.
•	Ability to read, write and speak English fluently.
•	Ability to effectively present information and respond to questions from managers, clients and coworkers.
•	Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
•	Possess a valid driver’s license and be able to travel to client sites without restriction.
I have read the above job description and understand the job requirements.