* Position summary: Responsible for providing quick and accurate captions for telephone conversations of Captioned Telephone clients using voice recognition applications.
Essential functions:• Multi-tasks; provides accurate captions by listening to audio, re-voices audio, and proof-reads simultaneously.
• Utilizes a keyboard by typing proper corrections and other words as needed.
• Maintains quality standards for accuracy and speed.
• Monitors technical issues on calls and reports to appropriate staff.
• Attends job-related meetings and trainings.
• Learns, utilizes, and adheres to proper Hamilton procedures.
• Signs and abides by the Hamilton Relay Service Confidentiality Agreement, even after employment has ended.
Other responsibilities:• Perform other similar work-related duties as assigned.
Preferred education, experience, and skills:• Must be 18 years of age or older.
• High school diploma or equivalent is required.
• Good keyboarding skills and ability to type a minimum of 35 words per minute with a low error rate.
• Ability to read, write and understand English.
• Excellent spelling and vocabulary.
• Strong memory-recall ability.
• Calm, relaxed demeanor and positive work attitude.
• Comfortable and familiar with computers and new technology.
Physical requirements: While performing the duties of this job, the employee is regularly required to use these abilities for extended periods of time:
• Sit, hear, and talk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
• Specific vision abilities required include the ability to visually read text in a high-speed environment in order to quickly review text for accuracy in real time.
• Strong voice qualities - ability to speak quickly with clear enunciation.
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