Apply for Client Relationship Manager

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Summary
Title:Client Relationship Manager
ID:3803
Location:Aurora, Nebraska
Application Deadline:Open until filled
Contact Information
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Job Description - Client Relationship Manager
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* Position summary:  Plays a pivotal role in fostering long-term relationships with Hamilton clients. The primary focus will be on understanding client business needs, ensuring the successful implementation of technology solutions, and serving as a key liaison between clients and internal company teams. The role requires strategic thinking, excellent communication skills, and a passion for delivering unparalleled client experiences in the tech sector.

Essential functions:
• Develop and maintain strong relationships with key Hamilton clients.
• Understand clients' business objectives, challenges, and technological requirements.
• Serve as the main point of contact for client accounts, ensuring their needs are met and expectations exceeded.
• Collaborate with internal teams to deliver solutions aligned with client goals.
• Facilitate the successful implementation of technology solutions by coordinating project timelines, deliverables, and client expectations.
• Ensure timely resolution of any issues or concerns raised by clients during project implementation.
• Conduct regular needs assessments to identify opportunities for upselling or cross-selling additional technology services.
• Proactively recommend solutions to address clients' evolving requirements.
• Act as a client advocate within the organization, representing their interests and ensuring a high level of client satisfaction.
• Gather client feedback and provide insights to internal teams for continuous improvement.
• Regularly communicate with clients to provide updates, gather feedback, and share relevant industry insights.
• Prepare and present regular reports on client satisfaction, project status, and account health.
• Work to ensure high client retention rates through proactive engagement and strategic account management.
• Collaborate with sales teams on contract renewals and expansions.
• Maintain accurate and up-to-date records of customer and prospect interactions in the Customer Relationship Management (CRM) system.
• Experience in coordinating and managing projects, ensuring timely delivery and client satisfaction.
• A passion for delivering exceptional client experiences and a commitment to client success.
• Actively participates in strategic planning efforts.

Other responsibilities:
• Ability to work non-standard hours as needed.
• Performs other work-related duties as assigned.  

Preferred education, experience, and skills:
• Two- or four-year degree in business, marketing, information technology, or a related field, or equivalent work experience in a prior role.
• Excellent verbal and written communication skills; the ability to call, connect and interact with both existing and potential customers.
• Proficient utilization of MS Excel, Word, Power Point software.
• Proficient in using CRM systems, sales engagement tools, and other sales technologies.
• Strong analytical and problem-solving skills to assess lead quality and optimize outreach strategies.
• Persuasive and goal oriented.
• Possesses an energetic, outgoing, and friendly demeanor.
• Eager to expand the company through networking, community outreach and involvement.
• Self-motivated and self-directed.
• Ability to collaborate effectively with cross-functional teams and contribute to a positive team culture.
• Able to multitask, prioritize, and manage time efficiently.
• Ability to convey technical information clearly and persuasively.
• In-depth understanding of company services and its position in the industry.
• Comfortable handling objections and rejections in a positive manner.
• Knowledge of sales process from initiation to close.
• Possess a valid driver’s license.
• Ability and willingness to travel independently.

I have read the above job description and understand the job requirements.
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Hamilton General Application
APPLICANT NOTE
This application form is intended for use in evaluating your qualifications for employment. This is not an employment contract. Please answer all appropriate questions completely and accurately. False or misleading statements during an interview or on this form are grounds for terminating the application process, or if discovered after employment, terminating employment.

All qualified applicants will receive consideration without regard to any protected status. Hamilton Telecommunications is an equal opportunity employer.

POSITION INFORMATION
* When would you be available to begin work?
* What category would you prefer?
  
  
  
* What schedules are you available?
Weekdays
Weekends
Evenings
Nights
Overtime

EDUCATION
* Select highest grade level completed
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  School Name City / State Dates Diploma / Degree
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JOB RELATED INFORMATION
* Have you been given a job description or had the requirements explained to you?
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* Do you understand these requirements?
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* Can you perform the requirements of this job with or without reasonable accommodation?
With   Without
If with, how would you perform the tasks, and with what accommodation(s)?
* Are you authorized to work in this country for any employer?
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* Have you worked for Hamilton Telecommunications in the past?
Yes   No
If yes, what division and when?
* Have you ever been convicted of a felony??
Yes   No
If yes, please explain?


Please list any additional skills, licenses or certificates you possess which are job related or which you feel may be of value to our company.

EMPLOYMENT HISTORY
Please summarize work experience, starting with your present or most recent employer. Answer all questions completely (any omission may disqualify you from consideration).

EMPLOYER 1

Dates Employed Employer Name & Address Employer Phone
From:
*

To:
*
*

*
*
Job Title Supervisor Name & Title May we Contact?
*
*

*
*
Yes
No
Responsibilities Reason for Leaving Salary/Hourly Rate (MA residents do not answer)
*
*
Start:
*

End:
*
May we contact you at work?  
*
Yes   No
  

EMPLOYER 2

Dates Employed Employer Name & Address Employer Phone
From:

To:
Job Title Supervisor Name & Title May we Contact?

Yes
No
Responsibilities Reason for Leaving Salary/Hourly Rate (MA residents do not answer)
Start:

End:

EMPLOYER 3

Dates Employed Employer Name & Address Employer Phone
From:

To:
Job Title Supervisor Name & Title May we Contact?

Yes
No
Responsibilities Reason for Leaving Salary/Hourly Rate (MA residents do not answer)
Start:

End:

REFERENCES
Include only those individuals familiar with your work abilities. Do not include relatives.

1.Name:  Years Known:
 Address:  City:
 State:  Zip Code:
 Telephone Number:  Relationship:
 
2.Name:  Years Known:
 Address:  City:
 State:  Zip Code:
 Telephone Number:  Relationship:
 
3.Name:  Years Known:
 Address:  City:
 State:  Zip Code:
 Telephone Number:  Relationship:

ADDITIONAL COMMENTS
Please provide any additional comments below:

AUTHORIZATION AND RELEASE
I hereby certify that the information provided in this application is true, correct and complete. I authorize investigation of all statements contained in this application and I release from liability all persons, companies and corporations supplying such information and agree to indemnify Hamilton Telecommunications against any liability which might result from making such investigation. I fully understand that misrepresentation or omission of facts on this application or other required documents is cause for denial of employment or dismissal if I am employed.

I understand that an offer of employment is contingent upon my ability to establish employment eligibility under the Immigration Reform and Control Act of 1986.

I understand that no contract of employment is created by this application, or by policies and procedures of Hamilton Telecommunications. I agree to comply with the policies and procedures of Hamilton Telecommunications. I understand my employment can be terminated, at the option of either the company or myself.

I have read the above statements. I understand them and I agree with them as conditions of possible employment.

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