Careers >> Office Assistant - Service Department
Office Assistant - Service Department
Title:Office Assistant - Service Department
Location:Aurora, NE
Application Deadline:Open until filled
The Office Assistant supports the day-to-day clerical and customer service functions of the Service Department. This position compiles and maintains records of outside plant transactions and performs general office duties. 

Essential functions:
• Gives information concerning plant records, subscribers records and to other plant personnel.
• Receives, distributes and dispatches trouble tickets and service orders for cable television and outside plant personnel.
• Tabulates and posts data into Innovative Systems Elation for billing purposes and Apmax voicemail system.
• Wire and implement new orders for the digital switch and Calix blades.
• Answer telephones and routine questions for inside and outside plant or routes calls to appropriate staff members.
• Determine method of parcel shipment, utilizing knowledge of shipping procedures.

Other responsibilities:  
• Copies data and compiles records and reports:  sends copies of completed records to area installers.
• May wire central office main frame for outside plant personnel.
• Package items into containers, using spacers, fillers and protective padding.
• Orders parts and supplies for various types of telephones, telephone cable, and television cable.
• Performs other work related duties as assigned.

Physical requirements:
• Ability to climb ladders and stairs on a regular basis.
• Ability to hear and see both auditory and visual commands from superiors and co-workers.

Preferred education, experience, and skills:
• Ability to use office equipment such as computer, copier, fax machine, and multi-extension telephone.
• Strong verbal, organizational and interpersonal skills.
• Ability to read, write and speak English well.
• Basic understanding and knowledge of telecommunications.
• Hold valid Nebraska drivers license.
This opening is closed and is no longer accepting applications
Powered by ApplicantStack
Copyright 2018 Hamilton Telecommunications. All rights reserved. Powered by ApplicantStack™ Hiring Automation Software