Position summary:

Responsible for coordinating and implementing outreach activities designed to promote Real-Time Text (RTT). Office is located at the Telecommunications Access of Maryland (TAM) office.

Essential functions:

• Provides education and guidance to residential, commercial, instructional and public sectors within the community about Maryland Relay specifically RTT services but cross trained with all services that Maryland Relay offers.
• Works closely with the regulatory body and the telecommunications equipment distribution programs and conducts joint outreach activities throughout the year.
• Individual to participate in up to one-hundred fifty (150) outreach events per contract year as directed by the State.
• Develops annual outreach plan designed to promote Maryland Relay.
• Plans and implements innovative outreach activities that support the annual outreach plan.
• Facilitates awareness and stimulates involvement in target communities (Deaf, Hard of Hearing, , DeafBlind, individuals who have difficulty speaking, senior citizens, and Spanish speaking individuals) to increase the awareness of relay services offered within the State of Maryland.
• Facilitates trainings with Public Safety Answering Point (PSAP) call centers to educate call takers about how to respond to relay calls.
• Coordinates and conducts demonstrations, presentations, exhibits, and training across Maryland for businesses, residents, and organizations.
• Gathers and shares customer feedback with Hamilton Relay management with the goal of improving products and the effectiveness of the products and services offered.
• Promotes the program through participating in regional events, conferences, association meetings, etc.
• Participates in scheduled outreach meetings, Governor Advisory Board for Telephone Relay (GABTR) meetings, outreach activities and marketing summits.
• Implements and monitors programs/projects as directed by management, and sees the programs/projects through to completion.

Other Responsibilities:

• Travel is significant in this position.
• Stays abreast of technological changes occurring in the relay industry.
• Stresses quality in all work situations.
• Ability and willingness to work non-standard hours as needed, including evenings and weekends.
• Performs other work-related duties as assigned.

Education, experience, and skills:

Education and Experience:

• Bachelor’s degree and two or more years of experience in the design and implementation of public outreach, public relations or related marketing experience are required.
• Experience in the telecommunication field, Traditional Relay Service or Captioned Telephone Service is preferred.

Skills:

• Excellent presentation skills.
• Experience in public relations activities.
• Excellent English writing skills.
• Strong technical skills.
• Ability to communicate technical information effectively to a variety of audiences.
• Knowledge of software such as CRM programs, Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft Power Point.
• Ability to develop effective outreach and educational campaigns.
• Ability to confidently communicate (oral and written) with a wide variety of audiences.
• Ability to plan, schedule, organize and execute multiple projects.
• Ability to understand and follow directions.
• Capacity to develop and maintain effective working relationships with the regulatory body, organizations within the public, private, and non-profit sectors.
• Knowledge of and ability to understand various communication modes used by current and potential relay users.
• Familiarity with the communities that could benefit from services Hamilton offers:
  • Hard of Hearing Community
  • Senior Community
  • People with Speech Difficulties
  • Deaf Community
  • DeafBlind Community
  • Spanish Speaking Community
  • Emergency Services and 911 Call Takers
• Ability to communicate fluently through the use of American Sign Language (recommended).
• Ability to lift up to 50 lbs.
• Possess a valid driver’s license.
• Ability and willingness to travel alone.