Careers >> IT Technician
IT Technician
Title:IT Technician
Location:Grand Island, NE
Application Deadline:Open until filled

Position summary:

Consults on, builds, installs, configures, troubleshoots and repairs servers, networks, PCs, printers, switches and routers.  Interacts with and provides technical support to commercial and retail customers.

Essential functions:

  • Consults with commercial and retail clients to understand technical needs and issues and advises clients with effective solutions.
  • Provides pre and post-sale technical solutions of both hardware and software.  Assists with the related service/hardware quotation and delivers said output to clients.
  • Sells or assist in the sale of HIS services to prospective clients.
  • Installs and configures hardware components such as servers, storage, routers, switches, cabling, monitors and printers.
  • Loads specified operating systems and applications onto computers.
  • Configures server and workstation operating systems and software to specifications and customer requirements.
  • Verifies correct operation of servers, workstations, networks and related peripherals.
  • Responds to client inquiries about systems operation to diagnose system hardware, software, spyware, virus and operator issues.
  • Assists with various front office functions such as receipt of customer payments, processing service tickets, etc.
  • Assists with network and phone system cabling.
  • Provides phone support for Internet and basic PC operation.
  • Troubleshoots, diagnoses and resolves hardware and software problems.
  • Works with end users to identify network and PC related issues and explain methods to avoid replicating similar issues.
  • Coordinates activities with help desk, network services, or other information systems groups.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Performs other work related duties as assigned.

Physical requirements:

  • Ability to lift and move a minimum of 25 pounds regularly and up to 50 pounds on occasion.
  • Ability to manipulate and use hand tools.
  • Ability to travel to and from local customer sites on a regular basis.
  • Ability to stand, crouch and kneel for long periods of time.
  • Ability to climb ladders and stairs on a regular basis.
  • Ability to hear and see auditory and visual commands and signals from computer, telephony and other electronic equipment.

Preferred education, experience, and skills:

  • Possess strong problem solving skills.
  • A+ and other industry technical certifications such as CCNA, MCSA or E or equivalent knowledge would be helpful.
  • Medium to advanced understanding and experience with Microsoft Windows operating systems.
  • Medium to advanced understanding of troubleshooting procedures for routers, servers, PCs and Internet in a LAN/WAN environments.
  • Ability to read, write and speak English fluently.
  • Ability to effectively present information and respond to questions from managers, clients and coworkers.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Possess valid driver’s license and be able to travel to client sites without restriction.
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