Careers >> Customer Service Representative
Customer Service Representative
Title:Customer Service Representative
Location:Burwell, Nebraska
Application Deadline:Open until filled

Position summary:

Provides professional customer service, troubleshooting and technical assistance. Handles new customer orders and service requests regarding Internet, Telephone, Cobalt TV, Managed Wi-Fi and legacy NCTC services. Responsible for daily customer payments and bank deposits. Ensures each customer receives excellent customer service and proactively seeks opportunities to cross-sell Hamilton services.

Essential functions:

  • Professionally answers inbound calls for Internet, Cobalt TV, Telephone and legacy NCTC services.
  • Professionally and courteously assists walk-in customers.
  • Handles customer payments and ensures all daily deposits for Nedelco, Inc., NCTC, and Hamilton Telecommunications companies are handled properly.
  • Balances cashier drawer and is responsible for payment and cash handling.
  • Troubleshoots for Internet, Cobalt TV and Telephone inquiries.
  • Demonstrates and discusses services with customers and assists customers with purchasing equipment including computers, phones, routers and other products sold by Hamilton.
  • Recognizes needs of customers and shares information on products and services that will be of benefit to them.
  • Regularly provides status updates to supervisors regarding progress towards final completions of tasks, needs for material or needs for assistance.
  • Processes Hamilton write off recoveries and charge offs and cash adjustments
  • Assists in sending out customer monthly bills and payment reminders. Processes internal bills.
  • Works with inter-office, outgoing and incoming mail.

Other responsibilities:

  • Follows all appropriate processes and procedures.
  • Stresses quality in all work situations.
  • Performs similar work-related duties as assigned.

Preferred education, experience, and skills:

  • High school education or equivalent.
  • Ability to use office equipment such as computers, copiers, fax machines, and multi-extension telephones.
  • Ability to organize and prioritize work and meet deadlines.
  • Strong analytical, interpersonal and communication skills to facilitate working in a team centered environment.
  • Ability to read, write, speak and understand English well.
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